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Frequently Asked Questions
Our business is built on answering your questions about windows and doors. Here are some of the most common ones we get. If yours isn’t on the list contact us at email@example.com and ask away!
While all window materials are designed to be as low-maintenance as possible, fibreglass composite, all vinyl and architectural aluminum windows require the least maintenance.
All-vinyl windows are typically the least expensive.
Warranties offered by our suppliers are exceptional, our typical warranty is transferable between homeowners on the sale of the property and offers varying amounts of coverage on glass, non-glass parts and other materials. Things that can break under regular wear and tear, such as weather strip, will generally have a shorter warranty than things such as window frames and glass.
All of the products we sell have excellent thermal efficiency. The most thermally efficient window or door is one that is installed professionally – that is why Muskoka Window and Door offers professional installation for all products we sell. Windows and doors installed by homeowners or third-party contractors may suffer from mistakes in installation that throw any efficiency benefits quite literally out the window.
Windows made with the most energy efficient materials such as a wood frame with fiberglass composite materials make for the most weather-resistant and energy efficient products on the market. See our Andersen A-Series section for more details.
The typical cost difference between double-pane and triple-pane can be 40-60% more depending on the size of the window. Triple pane does have size limitations and will take approx. 10+ years to recover the extra cost of purchasing. However, it is the one of the most efficient glass package we have available today.
As long as you follow the care instructions supplied by the manufacturer of the window and suggested to you by Muskoka Window and Door, your windows should last beyond the life of your warranty. This varies from a set number of years to lifetime depending on the manufacturer and materials used in the window construction.
It is best to have the window professionals at Muskoka Window and Door perform any repairs if your windows were purchased from us. Depending on the issue, some of these repairs may be covered under warranty, which we will investigate before performing the repair. Unfortunately, we can only get parts for the products we sell/install. If you call with the name of the original owner or builder we can look them up to see if they bought from us.
Question: I just bought a cottage/house and I don't know what kind of windows I have. Can you tell me?
In most cases Window/Door Manufacturers place the name or logo on the corner of the glass surface or on the hardware. We would be more than happy to take a look at a photo you send to us to verify for you.
Depending on what you are ordering and what time of year you are ordering, lead times range from 9-30 weeks, unique or specialty products can take longer to arrive in our warehouse (from date of order). It is always best to start the process well ahead of time to make sure we can accommodate your timeline. Installations are usually booked out months in advance.
If you can not wait for our installation team we always recommend using an experienced contractor to do the installation.
Installation timing starts when you place the order with your deposit. Lead times vary from 8 months to 12 months depending on the season. As you would expect, summer and fall have the longest lead times and winter and early spring being the shortest.
Our system is a queue; this means that we will not push back other installations to accommodate yours, all installations are put on the schedule based on order/deposit date. In the event that other projects get delayed we will take the next job in line and move it forward.
Yes, we have a couple product lines that have custom colours.
Your colour options will vary by manufacturer, and colour-matching is even available from most of them. Come into our showroom in Bracebridge to see your options.
Question: Why do my windows have condensation on the interior of the glass during the heating months?
The temperature differential between the interior warm air and the cold exterior temperatures causes the moisture in the warm air to condense on the glass of your windows, just like taking a cold drink out of your fridge in the summer. The colder the outside temperature is, the less relative humidity you should have inside the home to reduce or eliminate condensation. For example when it is -20 degrees Celsius or colder you should have a relative humidity of 30% or less. Please ensure you have air circulating as well.
Showers, baths and cooking release a significant amount of moisture into the interior air of a home. When the cold sets in, ensure that your furnace fan is on and bathroom and oven fans are installed and running when they should be. If the condensation is excessive, and you have bathroom and oven fans running properly, contact us for assistance if you purchased your windows through us.
We can replace glass on products we have sold. We do not do repairs to units that have lost their seal or replace glass on products that are not ours. Please contact the company who put the windows in for assistance.
The best windows for your home or cottage depend on your needs and wants and will vary from client to client. Let us know what is important to you and what materials you prefer to see and we will guide you to a product that best suits your needs.
We do not carry “stock” product but we do have some product that has been miss ordered or abandoned. We offer these products at a discount so you may find a gem perfect for your project! Most of these items are not standard size.
All of our products are energy efficient and they meet or exceed building regulations as a standard. We have many options to further increase the efficiency of each window or door such as adding extra layers of the heat and cold repelling Low E (up to three layers with an extra layer of I89) or triple pane options that can utilize the same Low E technology. With triple pane and low E we can reach U-Values of 0.90 on certain products.
Typically casement windows will be more efficient. However our double hung windows are still very energy efficient.
Question: Why should I go for another patio door? They always stick and do not slide over time, plus they never lock properly. Should I go double doors in place of the patio door?
Cheap sliding doors will fail over time. When it comes to windows and doors the concept of “you get what you pay for” is very true. Even the least expensive patio doors we offer will not have these issues and will operate smoothly for decades. Normally you can replace sliding doors with french doors if that system works better for the flow of your home or cottage.
Question: Would it be better for you to install my windows or a contractor? If the contractor puts them in will it affect my warranty?
There are two products that ONLY we can install, those products are Centor and Bigfoot.
With respect to our install team, they are the most experienced and qualified group of window and door installers in Muskoka to install our products. Our team will do a better job than a contractor will, as we follow the installation guidelines set out by our manufacturers.
That being said, many experienced and reputable contractors are no strangers to window and door installations and we have worked with many of them. Our service department is available for installation questions regarding our products if your contractor has any concerns. No warranties would be affected unless the person installing them damages the product.
Question: What is a multi-point lock system? Is it better than a standard door lock system? What is the cost difference?
A standard door lock has one point at which the door is locked. A multi-point lock system has multiple lock mechanisms, at the top and bottom of the door in addition to the usual lock point at the handle. The cost difference is usually high, but worth it if security is of prime importance to you. The multi-point systems also have tapered latches so they further compress the door panel against the weatherstrip resulting in an even better seal.
You can – just make sure the track mechanisms are clear of snow and ice to avoid damaging your system. If you are unsure that they are clear, don’t use it. Weatherwall is a 3 season product so it will not offer any thermal efficiency.
Question: Do you have something in doors that are comparable to wood doors without paying the cost of a true wood door? Can you have them stained?
Wood doors are beautiful but they do come with a cost. The alternative to wood doors are fibreglass doors. ThermaTru doors from Frank by Ostaco have beautiful and high quality wood grains that come in a number of different wood “species” and many stain options.
Fibreglass doors are also more efficient and will last longer than a wood door as they require low maintenance and will not deteriorate from the elements. We have a few examples in our Bracebridge showroom so you can see for yourself!
Yes, with 100% acrylic, polyurethane, polyester, or epoxy outdoor paints. Let the professional at the paint store know you are painting fibreglass, and they should get you the appropriate paint.
Question: What can I do to keep the intense heat out from the sun on new windows in certain areas of my home?
We can use Low E 366 glass which provides 3 layers of defence against the relentless summer sun. There are also options to tint the glass to further prevent the sun’s penetration. Ask our sales staff for more information!
Let's get to the point!
"All the doors from Muskoka Windows and Doors look simply fabulous and we are so grateful to have worked with you both. Peter on all your expertise and patience helping us determine what exactly we wanted and Tammy for coordinating delivery and installation. We are looking forward to working with you in a few months with the order and installation of the phantom retractable screens."
Todd R, Haliburton - February 2, 2022
“I never hesitate to send new customers to Muskoka Window and Door Centre, knowing that they will be looked after well and given realistic, expert advice tailored to meet their needs and the architectural needs of their particular project.”
David Gillett of David Gillett Design Ltd - August 5, 2018
“We rebuilt our cottage, and in the planning stages with our builder, Bill Ferguson, choose to work with Muskoka Window and Door Centre. They know Muskoka topography and the nuances involved. We’re thrilled with the results. We love our windows and doors, the quality is exactly what we were after, knowing these windows would last and handle the Muskoka climate changes. We REALLY appreciated the installation team, and all the service that we have received since we moved back in. MW&DC looked after the small details, which for us, made a big difference.”
Testimonial – The Bruntons The Bruntons from Lake Rosseau - August 6, 2015
“We really appreciate the attention for the fine detail you gave our project.”
Nancy Brodie - October 4, 2017
“I would like to extend our appreciation and satisfaction of the Warranty work your company recently completed on all the windows of our complex. It was very refreshing to experience a company that actually stands behind its workmanship and honors the attending Warranty. We heartily agree with your motto.”
Ronald Berry of Simcoe Condo Corporation - August 1, 2018
The fellows did an amazing job at our house. We are more than pleased! Thank you
Dave H, Georgian Bay - October 4, 2022
The guys finished our Muskoka Room today and my wife and I are very pleased. The guys did a fantastic job and their professionalism and attention to detail is exemplary. Thank you for getting this done.
Pat & Jim, Bracebridge - March 29, 2022
I was so pleased with the professionalism of your company and the employees who represent it! Trevor & Jack were "outstanding installing of the door and sidelights" - "they did an amazing job". A special thank you to Al for his "guidance on the Sales Order".
Jim R, Port Carling - December 15, 2021
I wanted to specifically mention how delightful the three men were who came to install the windows. Chuck, Jack and Brad were professional, polite, clean and pleasant. We are very pleased with their work and would happily recommend them if ever needed.